Returns & Exchanges
At Runamok, we want you to be completely satisfied with your maple syrup and pantry staples. Due to the perishable nature of our products, we offer replacements or refunds for items that arrive damaged or do not meet our quality standards.
Inspect Your Order
Upon delivery, please examine your package for any signs of leakage, breakage, or incorrect items within 7 days of arrival.
Contact Support
Email our customer care team with your order number and a brief description of the issue to initiate a resolution.
Provide Documentation
Include clear photographs of any damaged bottles or packaging to help our quality control team process your claim quickly.
Receive Resolution
Once verified, we will issue a full refund to your original payment method or ship a replacement bottle at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing